As a family, we've traveled internationally on several occasions, but our experience at the Air France Lagos office stands out as one of the best we've ever had. The professionalism and friendliness we encountered at the office made a huge difference, and it's an experience I'm eager to share with others.
From the moment we entered the office, we were greeted by a team of professional and courteous staff. The waiting area was well-lit, clean, and comfortable, which is always a plus when you're traveling with children. My kids were excited about the trip, but I was worried about the logistics, especially since this was our first time flying with Air France. Thankfully, the staff was incredibly understanding and provided us with detailed guidance, making sure we felt confident and at ease.
What truly impressed me was the personalized attention we received. The staff made sure to understand our specific needs, particularly when it came to managing our luggage and ensuring that we had everything we needed for the flight. They offered to assist with our check-in process, which went smoothly, and they ensured that our seats were arranged so that we could all be together during the flight. As a parent, this level of attention to our comfort and convenience was a huge relief.
The team also took the time to explain the various options available for our children, including in-flight entertainment, snacks, and kid-friendly meals. They went above and beyond in making sure that our children would be entertained and comfortable during the flight, which was a great help in ensuring that our long journey was as stress-free as possible.
One of the most thoughtful gestures came when the staff took extra care in arranging a special meal for my son, who has specific dietary needs. They made sure his meal was prepared according to his requirements and provided us with the necessary information regarding the meal. This thoughtful touch meant that we didn't have to worry about food during the flight, and we could focus on enjoying the journey.
On the day of the flight, we were able to take advantage of priority boarding, which made the whole boarding process much more relaxed. This was especially helpful with the children, as it allowed us to settle into our seats without feeling rushed. The staff also ensured that we had everything we needed before we boarded, checking in with us one last time to make sure we were comfortable.
The level of service at Air France exceeded all of our expectations, and I couldn't be more grateful for the positive impact it had on our trip. The team's commitment to providing exceptional service, particularly for families, made a significant difference in ensuring that our experience was as enjoyable as possible.
